Frequently asked questions
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Do you have questions about our products or services? Here you will find answers to the most frequently asked questions
Do you ship internationally?
Yes, we ship worldwide 🌍. You can check here for destinations and rates → Shipping policy.
How long does my order take to arrive?
Orders are prepared in 2-5 working days. Times depend on the destination:
- Spain peninsula: 2-5 days
- Europe: 2-5 days
- Rest of the world: 3-7 days
Can I track my order?
Of course! You can follow it here → https://fewi-tracking.outvio.com
All you need is your order number and postcode.
What payment methods do you accept?
All payment methods are secure:
💳 Visa, Mastercard, Amex, Maestro, Klarna, Bizum, PayPal, Shop Pay, Apple Pay, Google Pay, UnionPay, iDeal, Bancontact.
RETURNS & REFUNDS
What is your return and exchange policy?
You have 30 days from receipt for exchanges or returns. We make it very easy through our website → https://fewi.outvio.com. You can also check our return conditions here
How do I make a return or exchange?
Simply access our website, https://fewi.outvio.com. Enter your order details and follow the steps. No emails or calls.
Are shipping and return costs included?
Shipping on purchases over 85 € is free (Spain and several European countries).
Return costs are at the customer's expense, except in the case of a defective product.
FEWI
What is FEWI?
FEWI is a modular sandal system. Combines:
One sole + One insole + Interchangeable Uppers = dozens of looks with just one pair of sandals.
How is it assembled? Is it safe?
Each cut is adjusted to the sole with our simple numerical system. It is fast and firm: it does not come loose when walking.
Are the sandals comfortable?
Very much so. The sole is ultra-lightweight and the Pure insole is washable, ergonomic and super soft. They are perfect for travelling, walking or everyday wear.
What models of soles are there?
- Bio Outsole (flat, wood effect)
- Wedge Outsole (medium wedge, light)
Can I buy single cuts?
Yes, of course. You can expand your collection of cuts to have more looks with the same sole.
How do I clean my FEWI?
- The insole can be washed by hand and put in the washing machine.
- The cuts are cleaned with a damp cloth.
- The sole is easy to clean with a cloth.
DISCOUNTS & PROMOTIONS
Do you have promotions?
Yes, if you join our official WhatsApp channel or subscribe to our newsletter, we give you a 5% welcome discount.
¿Hacéis packs o bundles?
Yes, we offer packs of 3 cuts + sole + insole at a special price.
You can see them here → https://fewibrand.com/collections/packs
They are ideal for travelling!
PRODUCTO & STOCK
When do you launch new collections?
Frequently. We are constantly bringing out new cuts, new colours and sometimes new soles or packs.
If you want to know before anyone else, subscribe to our WhatsApp channel.
What sizes do you have?
From 35 to 41. Check our size guide here.
What do I do if my size doesn't fit?
If a cut or size is out of stock, you can leave your email on the PDP so we can let you know when it is available again.
SUSTAINABILITY
Is it a sustainable product?
Yes, being modular:
- You buy fewer pairs → you reduce consumption.
- Less packaging, less shipping.
- Local production in Spain.
- Quality materials for long life.
What does FEWI do to be more sustainable?
At FEWI we are committed to a more conscious consumption: thanks to our modular system you can combine cuts, soles and insoles, using a single sole for multiple looks. This way we reduce waste and avoid buying complete pairs of shoes that are not used. In addition, our shipments are sent in recyclable packaging.
What materials are FEWI sandals made of?
We use leather certified by the Leather Working Group (LWG), ensuring environmentally friendly tanning processes. We also work with recycled materials and responsible processes in our production.
Can I extend the life of my FEWI?
Of course: the FEWI modular system allows you to renew the look of your sandals without having to buy a complete pair. This way you get the most out of each component, extend the life of the product and reduce your environmental impact.